Privacy Policy

This Privacy Policy explains how Salter Lab collects, uses, stores, and shares information in connection with salterlab.com and the communications you may receive from us. Salter Lab is a clinical research organization that supports clinical studies. It is not a clinic or medical provider and does not provide medical advice.

Information you provide. When you complete a form on this website, we collect your full name, phone number, email address, and the consent choices you make.

Information collected automatically. When you visit the website we may collect limited technical information such as your browser type, device type, approximate region, referring page, and the pages you view.

Communications. If you contact us by phone or email, we keep a record of that correspondence so we can respond and follow up.

We use the information we collect to:

• review whether you may be suitable for studies supported by Salter Lab;
• contact you about your enquiry and about relevant participation opportunities;
• send service updates and account notification text messages, where you have given your express consent;
• send marketing communications and promotions, where you have separately consented;
• maintain accurate records, and operate, secure, and improve the website;
• meet our legal and record-keeping obligations.

Text message consent is optional, is collected separately from any other consent, and is never a condition of submitting your details. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Your mobile number will not be shared with third parties or affiliates for their own purposes.

We do not sell your personal information. We may share information in the limited circumstances below:

• Service providers. Vendors that host our website, deliver email or messages, or provide security and analytics services, acting on our instructions and only as needed to deliver those services.
• Study operations. Where you are invited to take part in a study, information necessary for scheduling and coordination may be shared with the professionals carrying out that study.
• Legal requirements. Where we are required to do so by applicable law, or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own purposes.

We keep personal information for as long as it is needed for the purposes described in this policy, and afterwards only where we have a legitimate business or record-keeping reason to do so. When information is no longer needed, we delete it or otherwise render it unreadable.

We use administrative, technical, and physical safeguards designed to protect the information we hold, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may opt out of text messages by replying STOP, unsubscribe from marketing emails using the link in any message, or contact us to request access to, correction of, or deletion of the information we hold about you. Depending on where you live, you may have additional rights regarding your personal information; we will honour applicable rights and will not discriminate against you for exercising them.

The website may use cookies and similar technologies to keep the site working correctly and to understand general usage patterns. Most browsers allow you to refuse or delete cookies through their settings, though some parts of the site may then work less well.

This website is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date shown at the top of this page.

Salter Lab. Email: info@salterlab.com.